Store Coordinator (Job Id 1615138)

Trulieve | Stuart, FL, United States

Posted Date 5/20/2020
Description

Job Title: Store Coordinator Department: Retail Reports

To: Store Manager

ROLE SUMMARY This position is designed to focus on delivering the ultimate patient experience through elevated patient service standards. The Store Coordinator will oversee the entire store showroom team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.

  • KEY DUTIES AND RESPONSIBILITIES
  • Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results
  • Maintain an ultimate patient experience environment by leading and coaching teams to company service standards
  • Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed
  • Train and develop patient consultants, ensuring all Patient Consultants are knowledgeable on all company products
  • Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used
  • Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2300
  • Audit completed transactions, ensuring patients have been dispensed the correct milligrams under the correct route of administration per DOH guidelines
  • Monitor walk-in queues within Viridian POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates
  • Maintain knowledge of loss prevention policies and procedures
  • Maintain good working relationships with other store operating areas as needed, assist with patient return process, and product availability spreadsheet

  • SKILLS AND QUALIFICATIONS
  • Associates degree preferred, two years related experience and/or training or equivalent combination of education and experience
  • Must have prior cash handling experience
  • Management experience, preferably in retail and/or customer service area
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Strong attention to detail; time-management, prioritization and organizational skills
  • Must possess the ability to train, develop and evaluate a patient consultant team
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
  • Must be computer literate

  • ADDITIONAL MINIMUM QUALIFICATIONS
  • Must possess a valid driver’s license and a clean driving record
  • Must be able to pass a level 1 and level 2 background check and drug screening
  • Must be at least 21 years of age
  • Must possess the mental and physical capacities necessary to perform the job duties

  • PHYSICAL REQUIREMENTS
  • Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
  • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
  • Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
  • Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE: 40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays. Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure the requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, you must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.

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