Customer Success Manager

PAX | Los Angeles, CA, United States

Posted Date 8/30/2022


This will start as a two month contract with the possibility of converting to full-time. This is a field role and will be expected to be in the field ~80% of the time.

PAX's Customer Success Manager will...

Manage Brand Ambassadors

  • Onboard and Train new brand ambassadors
  • Coordinate engraver / brand ambassador days for Field Sales Managers
  • Track and Process brand ambassador work hours
  • Act as a backup brand ambassador

In-Store Execution

  • Onboard and train new accounts 
  • Ongoing training / engagement of budtenders in person
  • Manage Zoltrain budtender registrations and logging of training sessions
  • Ensure all retailers obtain and utilize digital assets
  • Help Field Sales Managers with in-store merchandising set up
  • Complete store audits and secret shop (pictures, MSRP adherence, product intel) 
  • Work with Sales Ops to generate and send out bi-weekly insights reports to active accounts


  • Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
  • Track promotions and monitor the performance efficacy 
  • Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)


  • 2+ years of retail marketing experience
  • Customer Success experience 
  • Cannabis experience is a plus
  • Hybrid Field sales and Field Marketing experience 
  • Experience using Salesforce 


  • Must own a vehicle
  • Willing to travel all throughout their the Southern California region 
  • Strong communication and interpersonal skills
  • Ability to analyze data and report information effectively upward and outward
  • Extremely organized in project management
  • Manages time efficiently, meets deadlines and promptly responds to client needs
Salary30.00 - 30.00 Hour

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